Returns, Refunds & Affiliate Disclosure Policy

At Familyoptimise, we are committed to providing high-quality digital products. If something isn’t quite right, we’re here to help!

1. Our Refund Promise

We understand that sometimes things don’t go as planned, and we want to make sure you have a great experience with our products. While digital downloads (such as e-books, journals, and printables) are typically non-returnable, we do offer refunds in the following cases:

• Accidental duplicate purchase – If you accidentally buy the same product twice, we’ll refund the extra charge.

• File issues – If you have trouble accessing or downloading your product, let us know, and we’ll send a fresh copy. If the issue persists, we’ll issue a refund.

• Wrong product received – If you receive a different product than the one you ordered, we’ll replace it or provide a refund.

If you need a refund, simply email us at Team@FamilyOptimise.com within 7 days of purchase, and we’ll get back to you.

2. Cancellations

Because our digital products are delivered instantly, we are unable to cancel orders once they have been processed. However, if you made a mistake, contact us as soon as possible, and we’ll do our best to help!

3. Purchases Made Through Affiliate Platforms (Amazon KDP & Others)

Many of our books and products are sold through third-party affiliate platforms such as Amazon KDP and other retailers. If you purchase our products through these platforms, the refund and return policies of those platforms will apply.

Since we do not handle these transactions directly, we are unable to process refunds for purchases made on external platforms. If you require a refund for an item purchased via an affiliate partner, please follow their refund process:

• Amazon KDP: Amazon’s Refund Policy

• Other Platforms: Refer to the specific retailer’s refund policy.

If you need assistance in navigating the refund process on these platforms, feel free to reach out, and we’ll be happy to guide you!

4. Affiliate Disclosure

We believe in transparency, so we want to let you know that some of the links on our website are affiliate links. This means that when you click on a link and make a purchase on an external platform (such as Amazon), we may earn a small commission at no extra cost to you.

• We only recommend products we genuinely believe in and think will benefit our audience.

• These commissions help support FamilyOptimise, allowing us to continue creating valuable content and resources for you.

• Your trust is important to us, and we will always disclose affiliate relationships where applicable.

If you have any questions about our affiliate partnerships, feel free to reach out!

5. We’re Here to Help!

Your satisfaction means everything to us. If you have any questions, concerns, or need assistance with your purchase, please reach out—we’re always happy to help.

Email: Team@FamilyOptimise.com

Thank you for supporting Familyoptimise. We’re excited to be part of your journey in preserving family memories!